Procedures for Warranty Repairs

1. BEFORE SUBMITTING YOUR REQUEST, check to see if there is something that could be causing what APPEARS to be a warranty problem. Examples of this specifically are listed below. Be sure to read these examples carefully.
2. DETERMINE IF IT IS AN EMERGENCY OR A NON-EMERGENCY ISSUE.

Types of Emergencies

1. Fire, flood and/or uncontrollable water, electrical problem, smell of gas, etc. call 911
2. Emergencies causing immediate danger such as fire call 911
3. Emergencies involving IMMEDIATE electrical danger, call the utility company
4. Loss of A/C or heat is not an emergency. Rustico Homes recognizes this is a priority item and will make it a priority with the vendors to have the A/C or heat working as soon as is possible.

General maintenance matters, which are the responsibility of the homeowner, will not be considered as a warrantable item. Please reference your Limited Warranty Addendum for clarification of what is covered. Please detail in the space provided below, the nature of the item requiring attention. Please be as specific as possible.

Rustico Homes is reliant upon contractor’s availability and cannot schedule a repair on a day other than a business day unless required to do so by the Property Code and is at the mercy of the contractor’s schedule.

For all non-emergency repairs, it is required that the homeowner be present during the repair to allow entry and discuss the repair.

The homeowner agrees that repairs can cause a mess, damage to other items, and an inconvenience. Homeowner is responsible for all cleanup after repairs/maintenance requests.

The homeowner agrees to pay a minimum fee of $50 per hour for non-warranty repairs performed Rustico Homes. If repairs are unable to be made and require an outside service company, the Homeowner is required to pay the Rustico Homes fees PLUS the actual vendor cost of the repair for:

• Any and all damages/repairs caused by anyone including but not limited to a homeowner, a pet, a visitor, a thief, a vandal, or a visitor.
• A service call when no repair is necessary according to maintenance staff, contractor, or professionals hired.  Examples include but are not limited to: bad light bulbs, dirty ac filter, a tripped breaker, Homeowner caused issues, operation error, bad batteries.
• Plumbing stoppages or obstructions not caused by roots or defect in plumbing.
• Missed appointment charges.